What information do you need to provide a quote?

Please provide the product type, quantity, sizes, preferred colors, artwork or design idea, imprint locations, and requested completion date. The more information you provide, the more accurately we can quote your project.

Is there a minimum order?

Minimum quantities vary depending on the product and decoration method. Some services allow small orders, while screen printing and certain promotional products may require higher minimums.

What is your typical turnaround time?

Custom apparel and printing generally require 10–15 business days after artwork approval and receipt of payment or an approved purchase order. Promotional products may require 15–20 business days after supplier artwork approval. Turnaround times can vary by product and availability.

What artwork files do you accept?

Vector artwork is preferred. We also accept high-resolution PNG files with transparent backgrounds, PDFs, AI files, and EPS files. Images should ideally be at least 300 DPI. Artwork cleanup or recreation may require an additional fee.

Will I receive an artwork proof?

Yes. You will receive an artwork proof for approval before production begins. Please review spelling, colors, sizes, and placement carefully.

Can you help if I do not have artwork?

Yes. We can help prepare or recreate artwork for production. Artwork and digitizing fees may apply depending on the design.

Do you offer pickup and shipping?

Orders can be picked up at Branding Matters during regular business hours. Shipping may also be available depending on the order.

Can custom items be returned?

Because custom products are made specifically for each customer, all sales are final after artwork approval. If there is a production defect or an error caused by Branding Matters, please contact us so we can review the issue.