Pickup Options

Orders may be picked up at Branding Matters Monday through Friday from 8:00 a.m. to 4:00 p.m. Some online-store orders are picked up by an organization representative and distributed directly to customers.

Shipping

Shipping is available on qualifying orders through USPS. Shipping charges are calculated according to the size, weight, and destination of the order. Tracking information will be provided when available.

Returns & Exchanges

Because our products are customized for each customer, all sales are final. We cannot accept returns or exchanges for incorrect sizes, colors, quantities, or information submitted by the customer. Please review all order details and approve the artwork carefully before production begins.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Branding Matters as soon as possible. Include your name, order number, and photos showing the problem. We may require the original item to be returned before providing a replacement or refund.

Contact Us

For questions about pickup, shipping, or an order issue, contact Branding Matters at brandingmatters@aol.com or (281) 494-7747.